Recent Why SERVPRO Posts
24 Hour Emergency Service
We come prepared for any disaster.
SERVPRO of Des Moines SW & East remains a reliable option for homeowners and business owners during disasters. Our goal is to make any disaster disappear "Like it never even happened." We offer 24-hour emergency service because we know that storms, fires, and water issues can happen any day at any time. We want to help you get back to preloss conditions no matter the situation. Whether it’s two in the afternoon or two in the morning, we will respond to your disaster quickly to get you back to a safe and functioning space. This includes hazardous mold mitigation, water damage mitigation, biohazard cleanup, and fire cleanup. We know the stress that these situations can bring, and we are here to help the process move smoothly and efficiently. We make our services available 24 hours a day for 365 days a year. We want to ensure you will be helped during overwhelming and unexpected times. We come “Ready for whatever happens.” No matter the weather or time of day, we will be there to assist.
We Care About the Community
Our SERVPRO team helped DMARC collect food for those in need.
Our SERVPRO team is dedicated to building a strong community, giving back when we can. Last month, SERVPRO of Des Moines SW/East volunteered with the Des Moines Area Religious Council to collect food donations to the DMARC Food Pantry Network for their Halloween on the Hill event. Overall, six pallets of food were collected for those in need. This event was also in collaboration with Historic Sherman Hill, Principal Financial Group and Young Professionals Connection to give back. SERVPRO also participates in many other community and volunteering events throughout the year. This list includes being a part of Houses into Homes, hosting a blood drive, donating school supplies for students going back to school, being a part of multiple food drives and sponsoring Iowa Children’s Museum events. We work to not only support businesses and residents experiencing mold, fire or water damage but also the community as a whole, growing as a team. Our SERVPRO of Des Moines SW/East team is dedicated to the community and our customers, making us a reliable option for any disaster that could happen to your home or business.
We Strive to Continue to Learn
Training helps to make sure that you are getting the best possible service.
SERVPRO of Des Moines East & SW can assist with a large variety of disasters including water damage, fire damage, mold remediation, storm damage, and cleaning services. Our SERVPRO team strives to constantly be prepared for any situation by doing the proper training for equipment and products. We, here at SERVPRO, make sure to give our team the necessary tools to be successful out on the job and one of the biggest tools is the knowledge, information, and ability needed to complete the task at hand. Team members maintain several certifications under the Institute of Inspection Cleaning Restoration Certification (IICRC). These include Water Removal Technician, Odor Control Technician, Fire and Smoke Technician, Carpet Cleaning Technician, and Health and Safety Technician among many others. Training aids in improving employee performance, enhancing team morale, and promoting innovation in new strategies and products. All lead to service that exceeds the competition. We strive to be as knowledgeable in our field as we can be to provide exceptional customer service. Our SERVPRO of Des Moines East & SW is committed to a solutions-based mentality and continuing to grow our knowledge and certifications to help when the time calls.
Training and Technology Set SERVPRO Apart
Our biggest piece that sets us apart when doing mitigation and restoration work is our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare. See more by visiting https://tinyurl.com/y42okayc
At SERVPRO of Des Moines SW and East we are using the latest in moisture mapping technology to give you the best options available to get you back to "Like it never even happened." This process is done with moisture meters, carpet probes and infrared cameras. With these tools we can even find the water that is trapped behind structural materials.
We also do in house training on a regular basis to keep even our senior technicians fresh in the field. SERVPRO offers excellent training modules for our staff. We look also to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven industry standard techniques that work.
Red Cross Sound the Alarm Campaign
On Friday May 3rd, SERVPRO of Des Moines SW & East hosted the American Red Cross and about 50 volunteers for the Sound the Alarm Event. The event focused on installation of smoke alarms and fire safety in the Ewing Trace, Glenwood, and Southland Mobile Homes Parks we have Installed 180 Alarms and made 82 Homes Safer! This is an annual campaign of the Red Cross with a goal of reducing fire related death and injury by 25%. In the four short years since the campaign started volunteers have installed 1,651,273 free smoke alarm into 684,260 households nationwide. Here in Iowa, we have installed more than 13,190 free smoke alarms into 5,102 households making them safer. This campaign has helped save the lives of 15 Iowans. One family from Dubuque credits them with saving their lives just days after the smoke alarms where installed. SERVPRO of Des Moines SW & East is proud to support the American Red Cross with sound the alarms and many other events annually!
SERVPRO partners with the local Red Cross
We believe in prevention and preparation. It is a natural fit for SERVPRO to work with the local Red Cross chapters. Both SERVPRO and the Red Cross have the gift to be able to help people in their time of need so it is a natural fit for us to support each other. SERVPRO of Des Moines SW & East is hosting the 2019 Sound the Alarm Campaign at our location in our Des Moines office at +33 SE 5th Street on May 3rd. Please come out and volunteer. You can register from our Facebook page. The Sound the Alarm Campaign is a program to install free smoke detectors supplied by the Red Cross in peoples homes. SERVPRO staff and others will be going out to install these detectors. Smoke detectors save lives and we are so lucky to help with this great initiative.
Water and Fire Referral Cook Outs
SERVPRO of Des Moines SW's General Manager, Billy, knows how to turn up the heat. We enjoy cooking and thanking those that refer clients to us. When water or fire damage affects a clients home it can be a devastating experience. We have built fantastic relationships with wonderful insurance companies, realtors, fire departments, property managers, and others that will refer their friends to us when damage happens. They put their trust in us to take care of them when it matters most. We thank those that refer work to us by providing lunch. We know that they appreciate our trained staff quickly and efficiently taking care of their friends and we appreciate them for referring the work to us. We love to get behind this large grill and cook up some great food.
We Have A Cleaning Product For Any Situation
SERVPRO of Des Moines SW has a cleaning product for any cleaning situation. Weather you have a sewage job, a fire job, a mold job, a carpet cleaning job, a job that might have some blood, or a job that has graffiti. We have a product specialty formulated by our scientists at SERVPRO that will be able to help remove that stubborn situation. We are here as your premier cleaning company to make it "Like it never even happened." We have products stocked and ready on our shelves all the time and our trained technicians know how to safely and properly use these resources to treat the most stubborn of situations. We have environmentally friendly "green" products as well. We have deodorizes and air fresheners also. You can depend on SERVPRO to take care of you, your home, business, carpets, upholsteries, etc. Give us a call today with your stubborn cleaning needs.
We Believe Training Is Vital In The Restoration Industry
Members of our team recently received training from our Program Coordinator, Nita. Training is vital in our industry. Things are constantly changing. Our team needs to stay up on the newest technology as well as the newest information and requirements from insurance companies. She trained on the use of our proprietary software program that we utilize in the field to collect and record data in regards to clients losses. This information forms the story of the loss for insurance companies and the client for documentation. It is vital to record the information in regards to affected materials and the process of restoring the affected materials. Our team has weekly Monday production meetings to go over any thing of importance but we also do more in depth trainings like these as needed to keep us up to date on information and well informed to make sure we are always ready to help our clients with the most up to date information.