Recent Why SERVPRO Posts

Consistent Communication

10/25/2022 (Permalink)

employee speaking with customer about damage Know that SERVPRO is always here to help.

SERVPRO of Des Moines East & SW knows that when your residential or commercial property is threatened with damage, it can be a very stressful and unknown time. This is why we make it a priority to communicate with our clients every step of the way. SERVPRO will provide detailed information to our customers in every step of the restoration process so that our valued customers are never left in the dark. Afterall, having repair teams working on your private property and belongings can come with questions or concerns. 

Beginning with the initial phone call to SERVPRO, our office staff will talk through options and scheduling with the customer. The staff will gather information and let the customer know that SERVPRO is here to help. A Project Manager will scope the loss and provide an estimate. These managers will also discuss the restoration process with the customer and inform him or her of the work that will need to be done on the property. Our skilled technicians will work to make fire, water or mold damage “Like it never even happened.” Our consistent communication continues through the payment process with our office staff and follow-up conversations.  

Spring Green is the NEW SERVPRO Green!

6/6/2022 (Permalink)

Planter with seeds growing under SERVPRO logo As always, if you ever need our team of professionals, don’t hesitate to reach out at 515-957-0888.

One of the things we have to look at as a Family of Franchises that spans two states, 336 miles, is the impact on the environment. One of the things that I did as a Digital Marketing Support Coordinator was purchase a spot of land in a local community garden. I have planted 180 seeds ranging from herbs (Sage, Dill, Parsley), Vegetables (Corn, Peas, and Lettuce), and Fruits (Strawberry, Watermelon, and cantaloupe) with the hope it will become an oasis for many.

Times are tough, and we want our staff to know that we are constantly considering what we can do as a company to help make their lives less stressful. Just like how we help restore our client’s disaster "Like it never even happened." we want to do the same for our SERVPRO family. This is my first garden, and I’m hoping that it produces many crops to help our team during these difficult times. 

If you have any gardening tips or tricks, PLEASE email me at!

SERVPRO's 2,000 Locations are Here to help!

6/1/2022 (Permalink)

HQ 2,000 Franchise Location Graphic If your team is ever in need of assistance, SERVPRO has 2,000 locations prepared and ready to help you through your disaster!

With 2,000 franchise locations spread across North America, our SERVPRO branded cars can be found anywhere and everywhere. We are locally owned and operated with the support of our Headquarter location and the support of the other 2,000 SERVPRO locations. 

Our Family of Franchises is a Member of SERVPRO’s Disaster Recovery Team®, which means we will send our crew to assist other locations in helping alleviate some of the workloads. This is important because a significant loss, a natural disaster, can mean long hours. By dispatching our crew, we can provide a helping hand during a time of need. 

Another way that SERVPRO Family of Franchises helps other locations is-- by providing assistance to newer/growing locations. Our HQ location does an excellent job at providing material to help develop our team’s workflow. When you are in a newer location, you are slightly overwhelmed by adjusting to the new roles. Our team will work to help train departments that might need help with learning the roles. 

If you need our services please call SERVPRO of Des Moines East & SW at 515-957-0888.


4/19/2022 (Permalink)

Earth Day Graphic, Hands holding tree Read along to find out how you can help the Des Moines area this Earth Day!

Are you looking for the perfect outdoor family activity this weekend? If so, you are in luck, as this weekend is a special holiday that involves going outside to spend time with mother nature. Please continue reading to find local activities to help make our planet stronger and healthier!

Upcoming Earth Day Events

Saturday, April 23, 2022: 

Earth Day Group Walk (3:00 pm - 5:00 pm)

Join Iowa’s Walking Club as they walk around Gray’s Lake and through the tunnel into Water Works Park. Enjoy this peaceful walk as you catch sight of the downtown skyline, two bridges, and the amphitheater in Water Works Park. 

Greater Des Moines Botanical Garden

Earth Day Story Sprouts (10:30 am - 11:15 am)

Join Greater Des Moines Botanical Garden for interactive storytime for children ages 2 to 5 exploring nature and plants. 

Community Partner Activities: (10:00 am - 4:00 pm)

Learn about different water-related topics from community partner activities and demonstrations. 

Upcycled Planters Demonstration: Water how volunteers turned different containers into planters.

OTHER ACTIVITIES INCLUDE: Plant Highlights, Scavenger Hunt, Water Droplets, Garden Commons, and a Rain Campaign Sculptures

Stewards as Brown’s Wood: Restore Native Habitat & Woodlands (10:00 am - 12:00 pm)

Spend your morning removing invasive species to restore native woodland habitat at Brown's Woods Park. Volunteers will be taught how to identify invasive species, the proper techniques to remove them, and the resulting benefits of this important conservation work. 

Why I decided To Join The SERVPRO Team: Jacob, Digital Marketing Coordinator

3/21/2022 (Permalink)

Guy in front of SERVPRO Green A fun fact about myself is that I am a nationally award-winning blogger!

Hello Des Moines!

I'm a little late to the game but let me formally introduce myself; I am the voice behind the blog writing, Jacob! I've worked at SERVPRO of Des Moines E & SW since October of 2021. 

A little about me, I have a background with Social Media Content Creation and Overall Marketing Strategy, which has helped me develop a more authentic form of marketing. It wasn't until I experienced a small kitchen fire at my weekend serving job that I learned the power SERVPRO has. Being without an income for a week was stressful, but the crew came in and completed the work by their projected time. 

SERVPRO was able to come in and provide, which helped my wallet and my boss's company from a possible negative impact. At that moment, I wanted to work for a company that works long hours to provide relief for our clients, just as they did for me. My job here at SERVPRO of Des Moines E & SW is about getting our message as far into the digital space as much as I can. This position has made my brain connect so many dots that I have used into providing successful marketing strategies. 

If working for a team-oriented company, please send your resume to!

“3… 2… 1… HAPPY NEW YEAR!”

12/13/2021 (Permalink)

Couple Sitting together Enjoying the Firework Show If your property is affected by a firework call us at 515-244-5511, and we will have your property restored to the preloss condition.

It's about that time where everyone starts to make our new year's goals and plan our end-of-year festivities. We are here to help you end your 2021 on a good note as you celebrate safety with friends and family.

When Using Sparklers/Firework, Please be Responsible

 Everyone looks forward to the ring of the midnight bells with all of the new year's kisses and the firing of fireworks. There is so much excitement in the air as many people live in the moment. We are here to remind you of all of the things you need to remember when shooting off fireworks. 

  • Be Cautious About Smoke From Firework

When you are shooting off fireworks, you should monitor the wind's direction and use that to find the perfect location to shoot off the fire. This is important because you will see an upwind spot where your guests can sit. This is not beneficial as the smoke from the fireworks can create unsafe conditions for people with breathing conditions. This is caused by the fine particles and gases left behind, which are hard on the lungs.

  • Have Someone Supervise the Firework Setup

Having your firework show is a responsibility that one shouldn't take lightly. This is important because you are running the risk of having an accident occur when left unsupervised. By assigning the supervisor's task, you can ensure that someone is available if anything happens, whether fire-related or situational-related. This person can monitor the area to ensure that small children stay away from the launchpad. 

  • Storing Unused Fireworks is VERY Important

You might want to save some fireworks for another time, which is understandable. It would help if you were cautious about finding an area that can hold these contents safely. For example, you should see a place safe from direct fire. If a fire breaks out and reaches the fireworks, it could create a more significant problem faster. Finding the perfect location can ensure that your home is safe all year around.

From your team at SERVPRO, we want to wish you a Happy New Year!

No Job Site too Dirty

12/10/2021 (Permalink)

Village affected by widespread flooding A town affected by widespread flooding can create conditions of a category 3 sewage leak.

Our clients will call for whatever they need us to take care of for them. Sometimes the call is regarding our general cleaning, whereas other jobs might not be as desirable. Our team will never turn down a job because we don’t want to leave our clients in their time of need. 

Sewage Cleanup

Our team will use full PPE when a call comes in about a cleanup affected by a sewage leak. We do this so that our employees will not be exposed to harmful pathogens. We have categories used to place sewage leaks so our crew will understand what to expect. 

Category 1: “Clean Water”

A category one sewage leak comes from a clean source such as a toilet containing no urine or feces. If this category doesn’t get treated, it can and will progress into category two or three. 

Category 2: “Gray Water”

This category is when there starts to be a significant contamination level, which will create discomfort or illness if it gets ingested. This is caused by the harmful pathogens found in the contaminated water.

Category 3: “Black Water”

A category three sewage leak is considered the most dangerous as it comes from an unsanitary source. If it gets ingested, it can cause severe illness or, in extreme cases, death. We recommend that our clients not put themselves in contact with this category of water. Some examples of this category would be flooding from a body of water, water from beyond the toilet trap, a toilet bowl with feces, or standing water that has microbial growth starting to grow.


10/27/2021 (Permalink)

a group of women standing in front of a truck This group of women all has something in common and that's the love and passion for the construction industry.

Focused on community involvement and engagement, the group of women that make up NAWIC is committed to being the best in the construction industry. NAWIC stands for the National Association of Women In Construction and bolsters those women to learn more about the construction industries while also creating a support group. We are honored to have a member of our own team, Michele Presley, Business Development Manager as a member of this group. She got to host a meeting at the warehouse which included a detailed tour and grill-out dinner. The group of women got to learn how our ultrasonic cleaning process works along with learning how we place equipment at jobs. The women who comprise our team are passionate and ready to help the community. We are proud to be a part of the NAWIC group. 

What Does Being an Active Homeowner Mean?

6/1/2021 (Permalink)

Being an active home owner is very important.  Things can change in a split second.  You want to check for any damage or leaks so that continued damage doesn’t occur.

What does being an Active Home Owner look like?

  1. Walk around the exterior of your house after a weather event to look for exterior structural damage
  2. If you have a lower level that you don’t go to daily take a moment every other day or again after a rain event to walk around the inside of the foundation looking to see if any water has entered
  3. Go into your utility spaces and check the piping to your water heater and water softener for any leaks
  4. Lift the float on the sump to make sure that it engages weekly
  5. Open cabinet doors and look inside and check water fitting connections to make sure that they are not leaking affecting the interior of the cabinet.
  6. Clean out dryer vent lines twice a year to clear lint

All of these actions are important as in todays society we have very busy daily lives. It is invaluable to prevent damage before it occurs or gets worse.  Most leaks can be caught in the early stages before they cause excessive damage.

Costs of Reconstruction – Do you have enough coverage

6/1/2021 (Permalink)

This year has seen an increase in building material costs. There have been many factors to this; company shut downs, lack of employees to produce materials, weather events affecting manufacturers, supply of materials to repair buildings after catastrophic weather events.  All of these have been a factor in the increased costs.

Building material prices have double or tripled in cost. With this the cost of reconstruction has increased.  Contacting your insurance agent to make sure your home or business is insured for the proper amount now is very important.  It will cost more now to rebuild then it did before and you don’t want to not have adequate coverage to cover the expenses of building supplies to bring your structure to preloss condition.  Having documentation of your structure is very important. This can be done by taking photos of your home or structure.  You can even talk with our team to do a matterport 360 complete visual documentation of the structure to have on file in the event of damage to your structure.

Keep up-to-date on Iowa Weather

4/23/2021 (Permalink)

vehicle in front of a house with storm clouds ISCN is 100% free and always will be. It is now the newest resource for all your weather needs and questions

When it comes to SERVPRO’s line of work, it is essential to know weather forecasts like it’s the back of our hand. Our team of professionals have to be prepared for any time of weather incident that could come to Iowa. You can also be prepared, with Iowa’s newest weather app. This app provides weather forecasts for the state of Iowa. Weather enthusiasts have built this application for those looking for a trustworthy resource. ISCN’s mission to keep Iowan’s informed and alert by providing current and relevant information and education. Live updates and notifications will make sure you’re prepared for any weather surge.

App Features:

  • Current weather conditions transitioning to a 24-hour forecast
  • 7-day forecast and long-range outlooks
  • Life-saving watches & warnings
  • Advanced radar with weather type depiction
  • Lightning in the area alerts
  • Storm Prediction Center Outlooks
  • Personalized push notifications to your specific location
  • Link to the weather blog
  • Link to the live stream
  • Photo upload

More about the app:

The biggest advantage to the ISCN Weather app compared to all other weather apps is it gives you an advanced warning before the National Weather Service issues an alert. Receive notification about a storm developing a tornado, or storms entering the area up to 25 miles away, or lightning detected within a 15-mile radius of your location. All of these things give you more time to prepare.

Laundry Safety

3/12/2021 (Permalink)

Dryer Laundry can easily pile up, but it is essential to practice basic safety techniques to protect your home.

Not clearing your filter after each use can be dangerous. It is reported that there are over 17,000 fires related to home dryers each year.
Here are a few simple tips to follow to help prevent a clothes dryer fire.
-Clean the filter screen after each load to prevent lint buildup.
-An adult should be at home whenever the dryer is in use and the home should have working smoke alarms.
-Clean the vents outside twice a year to clean out any accumulated dust and lint.
-Commercial dryers should be cleaned out regularly because of their frequent use and shared venting system.
-Don't dry mop heads in the dryer. The dryer's heat can ignite the chemical residue on mop heads.
-Keep the surrounding area clean. The dryer's heat may ignite anything left too close to the dryer.
-The safety of your family is important to us and we hope that you don't encounter such a fire. Be sure you follow these steps to avoid a fire in your home.

With 2020 behind us, what does that mean for SERVPRO?

12/31/2020 (Permalink)

Woman with SERVPRO product, walking past shelves As a team of trained professionals, SERVPRO will continue to be "faster to any size disaster."

SERVPRO will still be the “faster of any size disaster,” and to further that claim, SERVPRO plans to expand! It means that SERVPRO will have more manpower for those larger disasters, and more manpower means getting homes and businesses back to working order, faster. Our aim is to provide exceptional customer service for each and every customer.

After the last year we have had, SERVPRO has adapted to the changes and conquered the roadblocks ahead. Disinfecting may still be a huge thing in 2021, and SERVPRO will be there again and again to disinfect and sanitize it all. And while people are still working from home, we will still be able to provide carpet and duct cleaning for the extra traffic, as well as any mold, flood, or fire damage. Whatever lies ahead, SERVPRO is ready.

Homemade Cleaners Around The Home

12/3/2020 (Permalink)

A person wearing a glove with a bottle of cleaner If the mess can’t be cleaned then make sure to call the professionals. Our SERVPRO team is here to help!

Homemade Garbage Disposal Cleaner

*3/4 cup baking soda

*1/2 cup salt

*1/2 teaspoon liquid dish soap’

*1 lemon

After first 3 ingredients are mixed, grate lemon peel into mixture. Then cut lemon the lemon in half and remove the seeds.  Squeeze both halves into the mixture until lemon is fully incorporated.  Grab a sheet pan, spoon and some parchment paper.  Cover the sheet pan with parchment paper, use the spoon to mold in half rounds, and then tap them out onto the pan.  Allow the tablets to dry overnight.  Place dried mixture into a sealable container.

Clean Your Washer

*2 cups vinegar

*1/4 cup baking soda

*1/4 water

Pour mixture directly  into the machine’s drum.  Run a normal cycle at least twice.  Make another batch and use a brush and scrub the edges.

DIY Dishwasher Detergent

*2 cups of Borax

*2 cups washing soda

*4 packets of sugar-free lemonade Kool-aid.

All-Natural Homemade Floor Cleaner

*1 part water

*1 part white vinegar

*1 part 70% Isopropyl (rubbing) alcohol

*A few drops of liquid dish detergent

*1/4 part lemon juice

This information was compiled from various on-line sources. SERVPRO is not responsible for any and all claims made by these sources. 

Certified: SERVPRO Cleaned - a defensive cleaning program

5/18/2020 (Permalink)

Table tent sings describing the certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  •     Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  •     Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  •     Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Des Moines East & SW today for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Are you Ready?

5/8/2020 (Permalink)

a man and a woman talking This application is accessible on any device and can be used in case of a disaster.

We know there is a lot of uncertainty at this time, and we would like to help take some of the stress away. Call us to find out about our cost-free Emergency Readiness Profiles (ERPs) and how they can help you, especially during this time. We are continuing to operate at this time and are here to help. We offer a service of helping businesses develop an emergency ready profile for their property at no cost.  We offer a free app for all phones  to also maintain this critical contact and property information electronically prior to any incident or unexpected disaster. Everything  can be accessed with a mobile device in seconds if a disaster strikes. This information can be shared very easily with staff and whoever else needs to be ahold of the information and contacts. An ERP includes information about emergency contact numbers, priority and high/risk area, shut off valve locations, insurance contacts, and more. If also details the location and directions for the different parts of the building. This is essential since every building is different in  one way or another.  We believe in helping to reduce property damage when a disaster occurs.  We provide a paper copy, emailed copy, and the app copy of the Emergency Ready Profile for easy access by all employees. We here at SERVPRO of Des Moines East & SW stand by being proactive not reactive to an emergency situation.  These profiles are proven to help reduce the amount of damage that occurs if kept current and utilized. Call and schedule your appointment with one of our team members to help develop your FREE Emergency Ready Profile.

What is the IICRC?

5/8/2020 (Permalink)

a woman setting up equipment Education is essential so our franchise professionals can help you when you need it most.

What is the IICRC? Institute of inspection cleaning and restoration certification is a nonprofit organization for the cleaning and restoration industry. Our SERVPRO of Des Moines East & SW team members study IICRC best practices guidelines for fire damage, water damage restoration, and mold remediation. It is a certification and standard-setting organization. IICRC standards are developed to provide the highest quality concepts, terminology and procedures recognized in the cleaning and restoration industry. There are many certifications that  our team members earn and our team, SERVPRO of Des Moines East & SW, makes sure to keep up with the certifications as technology and material changes. Our team members take the certifications to be prepared for any situation and to properly address the problem and apply efficient and thorough mitigation. Our goal is to be ready for any size disaster and our team is trained to take on these jobs.

We Are Always Here To Help

4/24/2020 (Permalink)

Two men looking at each other with "here to help" text in front of them We are here to service you no matter the size of the disaster.

We know these times have been trying for each and every one of us. There are many unknowns and we want to help provide peace of mind. We are still open 24/7, helping with any disaster that hits your home or business. We, here at SERVPRO of Des Moines East & SW, want to help you no matter the size of the disaster. We are IICRC trained and ready with whatever is needed for fire, water, and mold damage. Our team has 24 Hour Emergency Service for when problems need to be dealt with immediately. With this time of uncertainty, we are continuing our cleaning and sanitization services. We offer a ULV fog to disinfect service as it quickly and efficiently covers surfaces. The product’s dwell time is only 10-15 minutes, but we recommend that you are out of the facility for four hours to let the product settle and have the scent dissipate since it is a cleaning product that is dispersed all throughout the property. We also offer sanitizing services for porous surfaces such as carpets/rugs, and we offer disinfection services for nonporous surfaces. We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention.  Our SERVPRO of Des Moines East & SW can perform a proactive cleanup that involves facility or structure cleaning and disinfecting by calling 844-965-0001.

We Are Cleaning Experts

3/18/2020 (Permalink)

A man in a tyvek suit cleaning a wall We are "Ready for whatever happens" and can help clean any place.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  •     Kitchen/Food Areas
  •     Bathrooms
  •     Schools/Classrooms
  •     Offices
  •     Retail Spaces
  •     Water Fountains
  •     Shelving/Racks
  •     Sales Counters
  •     Carpets and Rugs
  •     Stair Handrails
  •     Elevator Cars
  •     Playground Equipment
  •     Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Des Moines SW & East, 844-965-0001


24 Hour Emergency Service

12/19/2019 (Permalink)

2 men in front of a truck with a fan We come prepared for any disaster.

SERVPRO of Des Moines SW & East remains a reliable option for homeowners and business owners during disasters. Our goal is to make any disaster disappear "Like it never even happened." We offer 24-hour emergency service because we know that storms, fires, and water issues can happen any day at any time. We want to help you get back to preloss conditions no matter the situation. Whether it’s two in the afternoon or two in the morning, we will respond to your disaster quickly to get you back to a safe and functioning space. This includes hazardous mold mitigation, water damage mitigation, biohazard cleanup, and fire cleanup. We know the stress that these situations can bring, and we are here to help the process move smoothly and efficiently. We make our services available 24 hours a day for 365 days a year. We want to ensure you will be helped during overwhelming and unexpected times. We come “Ready for whatever happens.” No matter the weather or time of day, we will be there to assist.

We Care About the Community

12/13/2019 (Permalink)

A man loading food into a truck Our SERVPRO team helped DMARC collect food for those in need.

Our SERVPRO team is dedicated to building a strong community, giving back when we can. Last month, SERVPRO of Des Moines SW/East volunteered with the Des Moines Area Religious Council to collect food donations to the DMARC Food Pantry Network for their Halloween on the Hill event. Overall, six pallets of food were collected for those in need. This event was also in collaboration with Historic Sherman Hill, Principal Financial Group and Young Professionals Connection to give back. SERVPRO also participates in many other community and volunteering events throughout the year. This list includes being a part of Houses into Homes, hosting a blood drive, donating school supplies for students going back to school, being a part of multiple food drives and sponsoring Iowa Children’s Museum events. We work to not only support businesses and residents experiencing mold, fire or water damage but also the community as a whole, growing as a team. Our SERVPRO of Des Moines SW/East team is dedicated to the community and our customers, making us a reliable option for any disaster that could happen to your home or business.

We Strive to Continue to Learn

10/30/2019 (Permalink)

Man holding a clipboard and directing other employees holding work fans. Training helps to make sure that you are getting the best possible service.

SERVPRO of Des Moines East & SW can assist with a large variety of disasters including water damage, fire damage, mold remediation, storm damage, and cleaning services. Our SERVPRO team strives to constantly be prepared for any situation by doing the proper training for equipment and products. We, here at SERVPRO, make sure to give our team the necessary tools to be successful out on the job and one of the biggest tools is the knowledge, information, and ability needed to complete the task at hand. Team members maintain several certifications under the Institute of Inspection Cleaning Restoration Certification (IICRC). These include Water Removal Technician, Odor Control Technician, Fire and Smoke Technician, Carpet Cleaning Technician, and Health and Safety Technician among many others. Training aids in improving employee performance, enhancing team morale, and promoting innovation in new strategies and products. All lead to service that exceeds the competition. We strive to be as knowledgeable in our field as we can be to provide exceptional customer service. Our SERVPRO of Des Moines East & SW is committed to a solutions-based mentality and continuing to grow our knowledge and certifications to help when the time calls.

Training and Technology Set SERVPRO Apart

5/24/2019 (Permalink)

Our biggest piece that sets us apart when doing mitigation and restoration work is our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare. See more by visiting

At SERVPRO of Des Moines SW and East we are using the latest in moisture mapping technology to give you the best options available to get you back to "Like it never even happened."  This process is done with moisture meters, carpet probes and infrared cameras.  With these tools we can even find the water that is trapped behind structural materials. 

We also do in house training on a regular basis to keep even our senior technicians fresh in the field. SERVPRO offers excellent training modules for our staff. We look also to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven industry standard techniques that work.

Red Cross Sound the Alarm Campaign

5/7/2019 (Permalink)

On Friday May 3rd, SERVPRO of Des Moines SW & East hosted the American Red Cross and about 50 volunteers for the Sound the Alarm Event. The event focused on installation of smoke alarms and fire safety in the Ewing Trace, Glenwood, and Southland Mobile Homes Parks we have Installed 180 Alarms and made 82 Homes Safer!  This is an annual campaign of the Red Cross with a goal of reducing fire related death and injury by 25%. In the four short years since the campaign started volunteers have installed 1,651,273 free smoke alarm into 684,260 households nationwide. Here in Iowa, we have installed more than 13,190 free smoke alarms into 5,102 households making them safer. This campaign has helped save the lives of 15 Iowans. One family from Dubuque credits them with saving their lives just days after the smoke alarms where installed. SERVPRO of Des Moines SW & East is proud to support the American Red Cross with sound the alarms and many other events annually!

SERVPRO partners with the local Red Cross

4/22/2019 (Permalink)

We believe in prevention and preparation.  It is a natural fit for SERVPRO to work with the local Red Cross chapters.  Both SERVPRO and the Red Cross have the gift to be able to help people in their time of need so it is a natural fit for us to support each other.  SERVPRO of Des Moines SW & East is hosting the 2019 Sound the Alarm Campaign at our location in our Des Moines office at +33 SE 5th Street on May 3rd.  Please come out and volunteer.  You can register from our Facebook page.  The Sound the Alarm Campaign is a program to install free smoke detectors supplied by the Red Cross in peoples homes.  SERVPRO staff and others will be going out to install these detectors.  Smoke detectors save lives and we are so lucky to help with this great initiative. 

Water and Fire Referral Cook Outs

10/26/2018 (Permalink)

SERVPRO of Des Moines SW's General Manager, Billy, knows how to turn up the heat. We enjoy cooking and thanking those that refer clients to us. When water or fire damage affects a clients home it can be a devastating experience. We have built fantastic relationships with wonderful insurance companies, realtors, fire departments, property managers, and others that will refer their friends to us when damage happens.  They put their trust in us to take care of them when it matters most. We thank those that refer work to us by providing lunch. We know that they appreciate our trained staff quickly and efficiently taking care of their friends and we appreciate them for referring the work to us. We love to get behind this large grill and cook up some great food.

We Have A Cleaning Product For Any Situation

10/26/2018 (Permalink)

SERVPRO of Des Moines SW has a cleaning product for any cleaning situation. Weather you have a sewage job, a fire job, a mold job, a carpet cleaning job, a job that might have some blood, or a job that has graffiti. We have a product specialty formulated by our scientists at SERVPRO that will be able to help remove that stubborn situation. We are here as your premier cleaning company to make it "Like it never even happened." We have products stocked and ready on our shelves all the time and our trained technicians know how to safely and properly use these resources to treat the most stubborn of situations. We have environmentally friendly "green" products as well. We have deodorizes and air fresheners also. You can depend on SERVPRO to take care of you, your home, business, carpets, upholsteries, etc. Give us a call today with your stubborn cleaning needs.

We Believe Training Is Vital In The Restoration Industry

10/26/2018 (Permalink)

Members of our team recently received training from our Program Coordinator, Nita.  Training is vital in our industry. Things are constantly changing. Our team needs to stay up on the newest technology as well as the newest information and requirements from insurance companies. She trained on the use of our proprietary software program that we utilize in the field to collect and record data in regards to clients losses. This information forms the story of the loss for insurance companies and the client for documentation. It is vital to record the information in regards to affected materials and the process of restoring the affected materials. Our team has weekly Monday production meetings to go over any thing of importance but we also do more in depth trainings like these as needed to keep us up to date on information and well informed to make sure we are always ready to help our clients with the most up to date information.