Recent Posts

Mold - When Water Damage is Not Properly Mitigated

7/26/2019 (Permalink)

Water in the dark blue on a FLIR camera. This water wasn't seen with the naked eye but with a FLIR you can see the infiltration from the other side

Mold. Scary word when you don’t know what it is exactly. To the untrained eye mold or microbial growth as we refer to it can be very intimidating. Choosing the right company for the remediation is key in successfully removing the microbial growth and making sure no spores contaminate the remaining area. Did you know that microbial growth spores are so small that you can’t see them in the air? At SERVPRO of Des Moines East / SW we use true HEPA Air Filtration Devices and Containment procedures to ensure you and your family or business remain safe. This catches 99.97% of airborne particles and the containment procedures ensure no cross contamination happens. We receive calls all the time where an untrained person has attempted remediation and cross contaminates the unaffected areas putting everyone at risk. At SERVPRO our technicians are certified and we continuously train to stay up to date with all the current procedures, technology, and practices that keep everyone safe. When you choose SERVPRO you can rest assure that you, your family, and your business are in good hands. When water damage occurs call a professional to properly mitigate. Mold can be the result of improperly mitigated water damage.  Below is a link to the EPA’s “Brief Guide to Mold, Moisture, and Your Home.

Quick Mitigation Reduces Business Interuption

7/16/2019 (Permalink)

SERVPRO of Des Moines East & SW is faster to any size disaster rather it be a flood, fire, or storm related damage we have the experience, tools, and staff to mitigate any size disaster faster. The faster a disaster is mitigated the better. It's not only better for the contents and structure but faster for the business to resume normal operations limiting interruptions to operations. Getting staff back to work and services / products back to producing is important. We understand lost revenue and we are here to help get you back to business quickly. Having the resources needed is key to this process. With a wide network of subcontractors, equipment, and staff we are here for you. We have the ability to call in additional resources and staff from a large network of SERVPRO locations making sure that your business is taken care of. We are ready for whatever happens.         

We Are Ready When You Need Us

7/15/2019 (Permalink)

Most people will luckily never have to experience a catastrophic storm. Be it a hurricane, tornado, flooding, wild fire, or a combination it can be really scary and knowing what to do next can be critical to saving your property. In 2018, there was the California wild fires that cost an estimated $24.5 Billion and hurricanes Florence and Michel that combined estimated over $40 Billion in damage[1]. Closer to home we had the June 30th Event where our franchises took over 500 calls in central Iowa alone. The team at SERVPRO of Des Moines East & SW was able to mobilize people, equipment, and all various resources efficiently to help homeowners and businesses get back to normal life. At SERVPRO we can activate our STORM teams all over the continuous United States. Pulling from over 1700 franchises we can handle anything that Mother Nature throws our way. At SERVPRO of Des Moines East & SW we are Ready for Whatever Happens!


Lead Testing May Be Necessary After A Fire Damage

6/14/2019 (Permalink)

Before 1978 lead was very common in construction. Lead paint is very uncommon in new construction these days but may still occur. When necessary testing may need to be done before any removal of affected materials occurs.

At SERVPRO, we invest in our technicians with the training and certifications to provide you with the safest mitigation project we can. We always work “lead-safe” and follow all laws and regulations. For more information on lead please visit

At SERVPRO of Des Moines East & SW we typically find lead based paint after a fire and/or water loss has occurred. Used in more than 38 million homes lead is something we must be very careful about to keep you and your family safe. Protecting the health and safety of our clients is very important to us. Lead dust is the most common way lead exposure occurs.  At SERVPRO we invest in our technicians with the training and certifications to provide you with the safest mitigation project we can. We always work “lead-safe” and follow all laws and regulations. For more information on lead please visit

Water Damages Are Not All Treated The Same

6/12/2019 (Permalink)

SERVPRO of Des Moines SW & East is here to help when water damage happens.  Our IICRC trained staff will take many steps in cleaning up the damage. The first step is to determine the cause of the water damage and select the Category of water. 

There are three different categories that a water loss is classified in depending on the type of water. 

  • Category 1 Water - Examples are broken water supply lines, tub or sink overflows, or appliance malfunctions that involve water supply lines. Category 1 is from a source of water that does not pose substantial threat to humans and classified as "clean water". 
  • Category 2 Water - Examples are toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines. This source is known as "grey water".Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to.  This type carries microorganisms and nutrients of micro-organisms. 
  •  Category 3 Water - This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water, or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. This is known as "black water" and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category are contaminated water sources that affect the indoor environment. 

Training and Technology Set SERVPRO Apart

5/24/2019 (Permalink)

Our biggest piece that sets us apart when doing mitigation and restoration work is our detailed moisture mapping, documentation, and thorough inventory processes. We have great people who make these things work behind the scenes and it makes the difference if you were to compare. See more by visiting

At SERVPRO of Des Moines SW and East we are using the latest in moisture mapping technology to give you the best options available to get you back to "Like it never even happened."  This process is done with moisture meters, carpet probes and infrared cameras.  With these tools we can even find the water that is trapped behind structural materials. 

We also do in house training on a regular basis to keep even our senior technicians fresh in the field. SERVPRO offers excellent training modules for our staff. We look also to organizations such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and Restoration Sciences Academy to learn proven industry standard techniques that work.

5 Tips On How To Prevent Storm Damage

5/16/2019 (Permalink)

5 quick tips from SERVPRO of Des Moines SW & East on how to prevent storm damage to your home this summer

Clean your gutters. - Clogged and damaged gutters are what often lead to roof leaks and foundation leaks. When your gutters are full of leaves and debris it prevents the water from draining down the down spout and away from your house causing water to pool on the roof and around the foundation.

Check your foundation. - If you have cracks or large gaps in your foundation water could seep into your home during a heavy rainstorm causing water damage. Water is crafty and will find any source inside it can. Its also a good note to check the drain in basement egress windows this can become clogged with debris and act like a bucket filling with water and leaking around the window.

Pack up all outdoor furniture. - Often times outdoor furniture is made from light weight materials and in a strong wind guest can rip it right off your patio and launch it into your home or vehicles causing significant damage.

Know how to shut off your utilities. If storm damage happens to your home you may need to shut off the utilities. It’s a good practice to locate all utility shut offs and know how they work before a storm hits.

Inspect your property - Look for dead or damaged trees often times in a storm the trees can get knocked down or limbs torn off that are damaged or dead. Call a licensed arborist for help with this inspection.

Kitchen Fire Cleanup - I smell smoke, dinner must be done!

5/10/2019 (Permalink)

Did you know from 2012-2016 more than $6.5 billion dollars in direct property damage was caused by fire? The leading cause of a residential structure fire is cooking[1]. Hopefully for most people they will never have to experience a house fire and the related cleanup and restoration that follows. I want you to think for a second to a time where you were sitting at a campfire. Now, regardless of how long you sat there you will likely have an odor on you now and you can even smell it while you read this maybe. Some more than others know exactly what I mean. That absolutely unmistakable smell of wood smoke, burning leaves, or a grass fire. It’s not exactly pleasant the next day if you wear the same coat, hat, and your shoes. This is a simple fix, wash it.

Now what do you do if you have a fire inside the house? It may not look bad or maybe half the house is gone, no matter. Your next steps may be critical in saving irreplaceable personal items and salvaging the remaining structure. Unfortunately many people never make a plan for unexpected disasters such as this.

At SERVPRO of Des Moines SW and East we are always Ready for Whatever Happens and will be there for you in your time of the unexpected to help make it "Like it never even happened." We do this with training, certifications, and continuing education for our team. We use the newest technology that is exclusive to SERVPRO. We take our technical training, technology, experience, and specially formulated products by our own in house chemist and willingness to help people and make an otherwise devastating disaster better.

We have a way to help prepare before the disaster happens. Want to be Ready for Whatever Happens? You can build and manage your own Emergency Ready Profile completely free of charge. Do you own or manage commercial properties? A SERVPRO representative can build it for you today and we do that free of charge to keep you prepared. Check out  then call our office and we can schedule a quick walk through to help build your profile. On average this process takes about 30 minutes to an hour.

[1] [1]

What does the word “Storm” Mean to SERVPRO?

5/9/2019 (Permalink)

When most people think of the word storm, they think about thunder, lightning, high winds and heavy rain. As SERVPRO of Des Moines SW & East does monitor and prepare for these situations like any other, they are contained to a few months out of the year. When monitoring and preparing for a “storm” SERVPRO has to take into consideration any occurrence that is going to affect multiple homes or businesses in an area. For example: when the temperatures drop below freezing in the winter for a period of time, homes & businesses have the risk of their water pipes freezing and busting leaving a mess. Another great example of a “storm” situation that SERVPRO prepares for is Tornado season. In any situation, SERVPRO’s goal is to be prepared and ready to respond within minutes.

Whoever smelt it dealt it… Or did they?

5/8/2019 (Permalink)

This photo shows mold growth behind the dry wall. We are hear to help with inspections to find the source of the odor.

It’s a Friday night and you’ve just gotten in your comfy clothes now you’re ready to Netflix and chill right? Well before you start making the popcorn you catch a whiff of something new. Not a good new either. You blame the garbage and go on with popcorn. Saturday is here and you realize it’s even worse. So now what, Laundry, garbage, pets, kids, your significant other... These things all can create unpleasant smells. What do you do when you have checked everything off? Everything is clean and that smell is still there.

 Did you know that on average your HVAC system is built to last 10-20 years[1]!? During that time most of us will go day by day not thinking twice about the nice warm heat or the cool A/C running. 1/6 Allergy Sufferers can directly tie their symptoms to the dust and dirt inside the HVAC system[2]! Now everyone knows to replace the filter regularly according to manufacture specifications but did you know that the inside of your HVAC system still collects dirt, dust, and dander inside!?

 If you have ever experienced a water loss, microbial related issue, or even rodent/insect infiltration and the structural materials were not properly mitigated and restored you may have found your odor issue. Compromised HVAC systems that are not properly addressed will create these issues down the road.

 Your local SERVPRO of Des Moines SW & East technicians are trained and ready to inspect and help identify the source of odor! We use state of the art technology to pinpoint moisture and compromised materials in order to eliminate all things smelly and dirty to make it “Like it Never Even Happened”!